Frequently Asked Questions
Everything you need to know about your Altuzarra shopping experience.
What is the return policy for Altuzarra orders?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that final sale items are not eligible for return.
Do you offer international shipping?
Yes, Altuzarra ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and customs requirements.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Where are Altuzarra products manufactured?
Altuzarra is committed to the highest standards of craftsmanship. Our collections are primarily produced in Italy and France, working with specialized ateliers to ensure exceptional quality.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate modifications or cancellations within 30 minutes of order placement. Please contact our client services team immediately for assistance.